Superphoto

Superphoto

Refund Policy

Effective: 5 August 2026

We want coin purchases and AI processing to work as described. This policy explains when coins are restored and when a payment refund may be available. It does not limit mandatory consumer rights.

1. Failed processing

If an enhancement fails because of a confirmed Superphoto or provider error and no usable result is delivered, the coins charged for that attempt will normally be restored automatically. If they are not restored, contact Support with the project and approximate time of the attempt. Re-running a successful enhancement or rejecting a result solely because of taste does not by itself qualify as a technical failure.

2. Unused coins and duplicate charges

You may request a refund for a coin pack that is entirely unused within 14 days of purchase. If any coins from the pack have been consumed, refunds are normally unavailable because the digital service has begun, except where required by law or where we agree that a documented service failure justifies a full or proportionate refund. Verified duplicate or unauthorised charges will be investigated and refunded where appropriate.

3. Consumer withdrawal rights

EEA/UK consumers may have a 14-day right to withdraw from a distance contract. If you expressly request immediate supply and acknowledge the applicable loss of that right once digital content is supplied or the service is fully performed, your withdrawal right may end. If performance begins during the withdrawal period but the right has not been fully lost, the law may permit a proportionate charge for what was supplied. Mandatory local rights always prevail.

4. How to request a refund

  1. Submit the support form from the email associated with your account.
  2. Select “Billing or refund” and include the purchase date, amount and Stripe receipt or payment reference. Never send full card details.
  3. We may ask for information needed to verify the account, purchase and coin usage.

We aim to acknowledge requests promptly. Approved refunds go to the original payment method. Your bank or payment provider controls how long the credit takes to appear. Refunded coins may be removed from the account.

5. Chargebacks and abuse

Please contact us first so we can investigate. We may suspend an account while a payment dispute, fraud signal or material abuse is reviewed. This does not prevent you from using rights available through your bank, card issuer or applicable law.

6. Contact

Provider: APPTO INNOVATIONS IDIOTIKI KEFALAIOUCHIKI ETAIRIA. Refund contact: hello@superphotobnb.com.